September 10, 2021
DO-Fresno-AssDn-CP-Alz Ctr
Full Time
Req Number: 
As a staff position for the UCSF Fresno Alzheimer and Memory Center, the Practice Coordinator (PC) is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, REDCap/Epic in-baskets, scanning, filing, authorizations, and billing. 

The PC is responsible for the maintenance of all routine clerical operations and communications.  Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times.  The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities.  Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled.

The job will involve the ability to sit at a computer terminal with telephone headphones for extended period of time.

Work location: Remote, then Fresno, CA. Also, the PC is required to work at any UCSF campus as needed and scheduled.