The Community Education Specialist I will provide entry-level support to public school districts interested in adopting and implementing Multitudes, a state-approved screening tool for early literacy and dyslexia. This role is focused on outreach, customer service, and ensuring smooth onboarding for districts across California.
Respond to inquiries from public school districts regarding Multitudes, providing timely and accurate information. Assist with onboarding processes, including guiding districts through registration and setup. Maintain records of communication and follow-ups in the customer relationship management (CRM) system (e.g., ZenDesk Sell). Provide basic technical support and troubleshooting for district representatives using the Multitudes platform. Participate in vendor fairs and community events, representing Multitudes and UCSF Dyslexia Center. Distribute program materials, including FAQs, handouts, and training schedules, to district staff. Coordinate with the outreach team to track leads and ensure timely follow-up. Contribute to maintaining a positive relationship between Multitudes and its partner districts. Duties to Include:
- Provide basic troubleshooting and technical assistance for district representatives using the Multitudes platform.
- Guide school districts through registration, setup, and implementation processes. Distribute essential program materials, such as FAQs, handouts, and training schedules.
- Maintain detailed records of interactions and follow-ups using a customer relationship management (CRM) system. Collaborate with the outreach team to track leads and ensure timely follow-ups. Support positive, ongoing relationships between Multitudes and partner districts.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit:
https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
